HealthGenomic Grievance Redressal Policy
We are committed to providing reliable diagnostic services and addressing customer concerns in a fair and timely manner.
Have a Grievance or concern?
If you have a Grievance regarding a HealthGenomic booking, sample collection, laboratory service, report, payment, refund, account, privacy, or any other service, you can submit your Grievance using the Grievance form below.
What can you raise a Grievance about?
You can contact us for concerns related to any HealthGenomic service, including:
How the Grievance process works
Submit Your Grievance
Raise your Grievance through our Grievance form and provide the relevant details.
Grievance Review
Our team will review the Grievance and, where required, coordinate with the relevant laboratory or service partner.
Resolution
We will make reasonable efforts to investigate the matter and provide an appropriate resolution.
Track Your Grievance
Use your Grievance or ticket number to check the status of your Grievance.
Information to include with your Grievance
To help us review your Grievance, please provide the following information where applicable:
- Your name
- Registered mobile number or email address
- Booking or order number, if applicable
- Details of your Grievance or concern
- Relevant supporting information, if required
Need help?
You can also contact our support team for assistance with your Grievance.
HealthGenomic will make reasonable efforts to review and address customer Grievances and concerns. For Grievances involving a laboratory partner, we may coordinate with the relevant laboratory to investigate and resolve the matter.