How to request deletion
Use any one of the following. We verify your identity before acting on a request so that nobody else can close your account.
From the HealthGenomic app
Open the app and go to Profile → Manage Account → Delete Request. Follow the on-screen confirmation. This is the fastest route and does not require you to contact us.
By email
If you have uninstalled the app or cannot sign in, email [email protected] from your registered email address with the subject "Account Deletion Request", and include your registered mobile number so we can identify the account.
By phone
You can also call or message our support team on +91 74002 41366 and ask for your account to be deleted. We will verify your identity before acting on the request.
Deletion cannot be undone
Once your account deletion request is processed, you will lose access to your booking history and laboratory reports available in the app. Personal data that is no longer required will be deleted or anonymized. Some information may need to be retained for applicable legal, regulatory, tax, accounting, security, dispute-resolution, or other permitted purposes. Download anything you want to keep before you submit the request. If you need a copy of a past report afterwards, you may have to obtain it from the laboratory that issued it.
How long it takes
We acknowledge every valid request within 7 working days. Eligible personal data will be deleted or anonymized within 30 days of verifying your identity, except for information that we are required or permitted to retain for the applicable period. If a booking is still in progress when you submit the request, processing may begin once that booking is complete. We will tell you if anything delays the process.
What we delete
Following a valid deletion request, we delete or anonymize personal data that is no longer required. Information that must be retained for applicable legal, regulatory, tax, accounting, security, or other permitted purposes may be retained for the applicable period.
What we are required to keep
Some information may need to be retained because we are required or reasonably permitted to keep it for legal, regulatory, tax, accounting, security, fraud-prevention, dispute-resolution, or ongoing-service purposes. We retain only what is necessary or permitted for these purposes. When the applicable retention period or purpose ends, the information will be deleted or anonymized.
Records held by laboratory partners
Testing is carried out by independent laboratory partners, who keep their own records of the tests they perform under the medical record-keeping rules that apply to them. Deleting your HealthGenomic account does not automatically delete laboratory records held by independent laboratory partners. Those laboratories may retain records for the periods required or permitted under the rules applicable to them. If you want to know how a particular laboratory handles your data, contact us and we will point you to the right partner.
Submit a Deletion Request
Our Privacy & Grievance Team will handle it
HealthGenomic, Navi Mumbai, Maharashtra, India
For full details of how we handle your information, see our Privacy Policy.